Irrespective of technology, Ian provides a portfolio of customizable workshops and training events to provide you with the information and know-how you need to successfully adopt, adapt, and apply the latest service management thinking.

Ian uniquely blends proven concepts and methods with emerging trends to close any gaps in strategy, service experience, or operating performance, and ensures complex subjects are presented simply for maximum comprehension and use.

Regardless of whether you are new to service management, or experienced, Ian offers you the choice of content and pace of change to maximize your chances of success.